When you book our taxi or tour services, we may collect the following types of information:
Personal Information
- Contact Details: Your name, email address, phone number
- Booking Information: Pickup/drop locations, travel dates, service preferences
- Payment Information: Billing address, payment details (processed securely through payment gateways)
- Identification: Government ID details when required for specific tours or services
Non-Personal Information
- Browser type and operating system
- IP address and general location
- Pages visited on our website and time spent
- Device information for mobile bookings
We use the information we collect to provide and improve our taxi and tour services:
- To process your bookings and confirmations
- To coordinate with our drivers for pickup and drop services
- To communicate about your travel plans, updates, or changes
- To process payments and issue receipts
- To provide customer support and address inquiries
- To improve our services based on feedback and usage patterns
- To comply with legal requirements and regulations
We implement appropriate security measures to protect your personal information:
- Secure servers with encryption for sensitive data
- Regular security updates and monitoring
- Access controls limiting data access to authorized personnel only
- Secure payment processing through trusted gateways
- Regular training for our staff on data protection practices
Security Note
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We recommend that you also take precautions to protect your personal data.
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- With Service Providers: Sharing necessary information with our drivers to fulfill your booking
- Payment Processing: With secure payment gateways to process transactions
- Legal Requirements: When required by law, court order, or governmental regulations
- Safety Emergencies: To protect the safety of our customers, drivers, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your personal information, subject to certain exceptions
- Objection: You can object to processing of your personal information in certain circumstances
- Data Portability: You can request a copy of your data in a structured format
To exercise any of these rights, please contact us using the information provided in Section 8.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:
- Booking records for 3 years for accounting and legal purposes
- Customer service communications for 2 years
- Payment transaction records as required by financial regulations
- Marketing preferences until you opt-out or request deletion
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending notifications to registered users via email for significant changes
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we post any modifications will constitute your acknowledgment of the modifications.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Thank You for Choosing Mehta Tour & Travels
We value your trust in sharing your personal information with us. We are committed to protecting your privacy and ensuring the security of your information throughout your journey with us. Safe travels!